FAQ Page
Shipping
How long does shipping take?
Feeling a bit cheeky and can't wait to play with your Coochie Koo treats? We totally get your excitement! Once you've picked out your favorites, we lovingly package them and ship within 1-4 business days. Then, they strut off on a thrilling journey of anticipation for 10-14 business days right to your doorstep, no matter where in the world you are. To keep the excitement alive, we'll send you a tracking code, so you can sneak a peek at your goodies' globetrotting adventure. Any burning questions or longing thoughts? Just reach out - we're here for you!
Do you ship internationally?
Indeed, we do! Coochie Koo knows no borders when it comes to sharing the love. We ship internationally to most places under the sun. Just a heads up, though, it's best to swing by our shipping page to make sure we deliver to your part of this beautiful planet. Now, what are you waiting for? Adventure awaits, and it's one click away!
What shipping methods do you offer?
Choices, choices! At Coochie Koo, we love giving you options. When it comes to shipping, we offer both Standard and Express delivery for most locations. Standard shipping will get your goodies to you safely and economically, and hey, it's free on all orders over $100 USD! For those who just can't wait, we offer Express shipping too. The details of each, including the expected delivery times, will appear at checkout for you to pick your favourite. For the specifics on what's available in your region, strut over to our shipping page. No matter the method, we promise it'll be worth the wait!
How much does shipping cost?
Feeling a little curious about the cost of getting our divine delights to your door? We get it. The cost of shipping can vary depending on your location and the size of your order. But here's a treat for you - we offer free standard shipping on all orders over $100 USD. How's that for turning up the heat?
For the nitty gritty on shipping costs, country specifics, timings, and tracking, sashay over to our shipping page. All the information you need will be laid out there. So go ahead, add to cart and let us handle the rest!
What is the difference between standard and express shipping?
Ready to choose your delivery adventure, gorgeous? Here's the scoop. With Standard shipping, your much-anticipated Coochie Koo package will arrive in your arms within 10-14 days once it's shipped. Love a speedier surprise? Our Express shipping will see your goodies to you in just 5-7 days post-shipment.
Remember, the anticipation can be half the fun! But if you're after more specific info on shipping times depending on your country, feel free to shimmy on over to our shipping page. We've got you covered, darling. Let's keep things sizzling!
Can I change my shipping address after I've placed my order?
Your pleasure is our mission, but once an order is placed, our saucy elves get to work right away. As such, changes to the shipping address may not be possible. If you need to change the shipping details, please contact our customer service team immediately. We'll do our best to make changes, but can't guarantee anything once the order is processing.
What if I'm not home when my package is delivered?
No need to put your life on pause! If you're not available, most of our couriers will leave a note with instructions on how to receive your package. Remember to check our Shipping page for more details. If there are any issues, reach out to our customer service team.
Do you provide discreet packaging?
Absolutely! We understand privacy is key when it comes to our items. Our products are shipped in non-descript, plain packaging. Only you will know the secret pleasures inside.
Are there any shipping restrictions I should be aware of?
Most of the time, we can ship our tantalizing products anywhere, but some restrictions might apply depending on local laws and regulations. For specifics, please check our Shipping page or reach out to our customer service team.
What happens if my order is delayed or lost in transit?
We'd hate for you to be kept waiting! If your order seems to be taking longer than expected, reach out to our customer service team. They're fabulous at tracking down lost items and will do everything in their power to resolve any issues. Contact us via the contact us page or email us at info@coochiekoo.com.
Can I expedite my shipping after I've placed my order?
Our team starts on your order the moment it's placed, so it might not be possible to speed up the shipping process. If you're in a rush to receive your item, we suggest choosing our express shipping option at checkout if it is available for your location.
Do I need to pay customs fees on my international order?
Depends on where you're located! Some countries require customs fees for imported goods. These charges aren't included in the order total and are the customer's responsibility. Check out our Shipping page for more information.
Do you offer package insurance?
We want your items to reach you safely! For certain orders, we provide package insurance. More details are available on our Shipping page.
How do I know my order has been shipped?
Can't wait, huh? We don't blame you! You'll receive a confirmation email with tracking details once your order is shipped. If you've made an account with us, you can also log in and check the status anytime.
Can I ship to multiple addresses?
We understand sharing the love! Unfortunately, at this time, each order can only be shipped to one address. If you're buying gifts for multiple people, you'll need to place separate orders for each address.
Returns & Refunds
What is your return policy?
We're all about making sure your Coochie Koo experience is pleasurable from start to finish. So, if something's not quite right with your order, let us know within 30 days of receiving it. As long as the item is unused, still in its original packaging, and has a manufacturing flaw or damage, we're on it! Due to the personal nature of our products, we don't accept returns for change of mind or wrong sizing - we're sure you understand. Once we process your return, we'll add the credit to your account or send you a flirty Coochie Koo gift card.
How do I return an item?
Got an issue with your order? No worries, no need to send it back. Instead, email our customer care team at info@coochiekoo.com within 30 days of receiving your order. Make sure to include a photo of the issue - we need to see what went wrong so we can make it right. Once we confirm your return, we'll credit your Coochie Koo account or send you a gift card for the purchase amount.
When will I receive my refund?
Can't wait for your Coochie Koo credit? We like that enthusiasm! We aim to process refunds within 5 business days of receiving your return request. Once that's done, you'll receive store credit or a gift card from us. We know you'll put it to good use on your next adventure!
What if my order arrives incomplete, incorrect, or is damaged during transit?
We'd hate to put a damper on your fun! If your order isn't quite right, get in touch with us at info@coochiekoo.com within 48 hours. Show us what's up with a picture, and we'll get it sorted - no need to send anything back. And remember, your refund will be in the form of store credit or a Coochie Koo gift card.
What items are non-refundable?
We like to keep things fresh at Coochie Koo, so we don't accept returns for change of mind or wrong sizing. We recommend double-checking our sizing charts and product details before making your purchase. If you need any help, our team's here to give you a hand!
Do I have to pay for return shipping?
There's no need to worry about that, gorgeous. Since you're not sending anything back to us, there won't be any return shipping costs. Isn't that a relief?
Can I exchange my item for a different size/color?
We like to keep things simple, sweetness. We don't offer exchanges. However, if your item arrives faulty or damaged due to manufacturing flaws, we'll give you store credit or a gift card. Just make sure to order the right size and color the first time around!
What happens if my return is denied?
In the rare event that your return doesn't meet our return policy, it might be denied. But no worries! If you're not sure about anything, just shoot us an email at info@coochiekoo.com. Our team's here to help clear things up!
How will I know if my return has been processed?
Oh, honey, we wouldn't leave you in the dark! Once we've processed your return and issued your store credit or Coochie Koo gift card, we'll pop you an email to let you know. So, keep an eye on that inbox, won't you?
Can I return sale items?
Naughty but nice, we see what you did there. Our sale items are such steals that we can't accept returns on them, I'm afraid. But trust us, with those prices, you won't even want to!
What if I received a Coochie Koo product as a gift and I want to return it?
A gift not to your taste? That is a shame, unfortunately we do not accept exchanges or returns on items unless they are faulty or damaged due to manufacturing flaws. Any questions then shoot us an email to info@coochiekoo.com
What if my Coochie Koo gift card doesn't cover the cost of my order?
In that spicy scenario, you'll have to cover the remaining amount with one of our accepted payment methods. Don't worry, it's easy! Just input your gift card details first, then opt for the additional payment method when you check out. Happy shopping!
Payment Methods
What payment methods do you accept?
Ready to checkout? You can get your goodies using any of the following methods: Credit or Debit Card, Google Pay, Apple Pay, or PayPal. And don't worry, we've got you covered, each payment method is simple, seamless, and most importantly, secure!
Is it safe to use my credit card on your site?
Our site is as secure as a vault, darling! We use industry-standard encryption technology, which ensures that your credit card information is kept as safe as can be. Your details are securely transmitted and we do not store your card details, so you can shop without a worry in the world.
Can I pay with PayPal?
If PayPal is an available option in your country, you can undoubtedly select it to spoil yourself with our enticing items. Just opt for the PayPal route when you sashay through the checkout process. A walk in the park, wouldn't you say?
Do you offer any instalment payment options?
We love your eagerness, but as of now, we don't have instalment payment options available. No worries though, we're bustling behind the scenes to provide you with more flexible ways to pay. Keep your eyes peeled for some thrilling updates!
Can I pay using multiple methods for one order?
Woah, mixing it up, are we? Unfortunately, right now we only allow one payment method per order. We do accept a variety of payment methods, from credit and debit cards to PayPal. You're sure to find a method that suits your shopping style.
What currencies do you accept?
Jet-setting shopper? We've got you covered! Shop in your preferred currency by using our currency selector. Just a heads up - all orders are charged in the universally understood USD.
Can I change my payment method after placing my order?
Change of heart? We've all been there. Unfortunately once you hit that final pay button then it’s too late to change.
My credit card is not being accepted, what do I do?
Card troubles? No worries. Double-check your card details and make sure they're accurate. If you're still facing issues, it may be best to get in touch with your bank or try another payment method. Need more help? Our customer care team is at your service.
Do you offer cash on delivery?
As much as we appreciate the old school charm, we currently don't offer cash on delivery. However, we promise a secure, quick, and hassle-free online payment experience. You'll be unwrapping your new goodies in no time!
Why has my card been charged twice?
Seeing double is not part of our allure. If you notice a double charge, reach out to us at info@coochiekoo.com. We'll help clear things up and ensure you're only charged for what you've indulged in.
What happens if my payment fails or is declined?
Payment troubles can be such a mood killer. If your payment fails or is declined, check that your card details and billing info are correct. If everything looks good and you're still having trouble, contact your bank or try a different payment method. Remember, our customer care team is always here to help!
What is express checkout and how does it work?
Ready to enjoy your goodies without delay? Express checkout is here for you! By using our Shop feature, you can breeze through checkout with just a few clicks. Simply choose your items, hit 'Express Checkout,' and let us do the rest. Quick, easy, and oh-so satisfying!
Order Tracking
How can I track my order?
Keeping tabs on your goodies is as easy as a wink! Once your order has left our warehouse, we'll send you an email with a snazzy tracking number. All you need to do is pop that number into the tracking page on our website and voila! You'll be able to see just how close you are to basking in the Coochie Koo glory.
I haven’t received my order, what should I do?
Oh no, that’s not the thrill we intended! But don't worry, we'll get to the bottom of this. First off, let's play detective - check the tracking information for any updates. If your order seems to be in limbo or if it's been more than 14 business days since it was shipped, drop us a line at info@coochiekoo.com. Our customer care team will jump right into action.
Why does my order say delivered when I haven't received it?
Mysterious, isn't it? But don't worry, your Coochie Koo treasures are probably not far off. Sometimes, carriers mark packages as delivered before they've actually left them at your doorstep. We suggest waiting 24 hours - in most cases, the package will show up. If not, get in touch with our customer care team at info@coochiekoo.com. We're here to help!
What does it mean if my tracking status hasn't changed?
Got your eye on that tracking status and it hasn't budged, huh? Not to worry! Sometimes the courier can take a moment to update their system. However, if it's been more than a few days without an update, feel free to get in touch with us and we'll do some sleuthing for you.
My tracking information shows the package was returned to sender. What should I do?
Ooo, la la! Looks like your package wanted a return trip. This can happen for a number of reasons, like an incorrect address or missed delivery attempts. But don't fret, sweetheart! Drop us a line at our customer care, and we'll get things sorted for you.
How can I change my delivery address after placing an order?
Need to redirect your Coochie Koo order mid-journey? While we can't change the address once it's on its way, we can definitely help you sort it out if your order hasn't been shipped yet. Reach out to us ASAP so we can catch your order before it takes off.
Why is my tracking number not working?
If your tracking number is playing hard to get, it might be that the courier hasn't yet updated their system (it can take up to 48 hours). If it's still acting coy after a couple of days, reach out to us. We'll do our best to get the info you need.